Zenith Bank, one of the leading tier one lenders has frantically apologised to its customers for service disruptions during recent upgrade of its infrastructure.
Determined to improve service delivery and seamless transactions through its channels, the bank recently embarked on information and technology maintenance, an exercise that is essential for optimising service delivery.
Consequently, customers experienced some glitches in their transactions, prompting the bank to embark on message of apology and reassurance as well as commitment to take them to higher level of service.
In a message posted on Thursday and as well sent out to customers, the several awards winning institution renewed its determination to exceed customers’ expectation, through cutting-edge technology and making sure that every experience with the bank will be worth while.
The financial institution emphasised its commitment to ensuring 100% uptime, stating that it takes this responsibility “very personally” and continuously allocates resources to maintaining uninterrupted service delivery.
In the statement, Zenith Bank expressed its sincere apologies for any inconvenience caused to customers during the upgrade process, highlighting that the information technology enhancements are designed to improve the quality of service for its esteemed clientele.
ALSO READ:Zenith Bank Grows Profit By 98% To N577bn In H1, 2024
The message reads: “Dear Valued Customer, we sincerely apologise for the service disruptions you experienced recently on our banking channels. This was due to an information Technology upgrade aimed at improving the quality of service we provide.
“We have made significant progress with the upgrade and you can now perform transactions conveniently with the following Zenith bank Channels: Your Zenith Bank Debit Card, The Zenith Bank Mobile App, The Zenith bank Internet Banking Platform, Zenith Agents nationwide (Agent Banking).
“You can also visit any of our branches nationwide to perform your transactions.”
Some of the customers who spoke with metrobusinessnews.com (MBN) expressed satisfaction with the ‘approach and timeliness’ of the message.